Dan Bennett

At KRAFTON since December 2020, on creator partnerships for the PUBG Partner Program.

I supported membership software as one of three Service Desk Agents. Customers included small taxi firms and large unions. The software is for not-for-profit membership organisations, including trade unions, professional institutions, sporting bodies and charities.

• Covered UK, Australian and New Zealand customers across three shift patterns, including nights
• Investigated incidents, identified causes and considered how to prevent recurrence
• Wrote clear customer-facing incident reports and supported customers across multiple time zones

I joined as a community member, then became a moderator, then led community operations for a 100k+ member subreddit. The community covered PLAYERUNKNOWN'S BATTLEGROUNDS on PC, Xbox One and PlayStation 4.

• Moderated the community, resolving conflicts and applying community standards fairly
• Turned player feedback into structured discussions with the game team
• Worked with PUBG Corp staff on community events, giveaways, bug reports and player feedback
• Gathered evidence for the Community Reporting team and submitted cases to the development team. Later joined that team, providing evidence of rule-breaking, including cheating
• Ran Community Custom Games, including tournaments, leaderboards, live streams and casting on Twitch. Some modes were created with the team and players
• Built Discord bots in Python to support community operations

I co-founded a Moodle technical support, hosting and development business. We built plugins, migrated sites and ran upgrades. PriorsVLE is a virtual learning environment (VLE) business. We worked with schools, colleges and businesses, including sites owned by the customer or by third parties.

• Managed client relationships and took requirements through to the work we had agreed
• Built internal systems for the day-to-day work and used LEAN on those workflows
• Provided first-line support for client users and coordinated technical follow-up
• Managed invoicing and payment follow-up
• Ran social media marketing, sharing Moodle tips, news and service information

epic.LAN brought me in to teach new players in their Watch & Learn area during EGX 2019. I spent four days running 30-minute sessions, teaching people the basics of PUBG, showing them how to improve, and giving console players a chance to try the PC version. PUBG is PLAYERUNKNOWN'S BATTLEGROUNDS.

• Helped set up and pack down multiple EGX stages managed by epic.LAN
• Ran my own dedicated Watch & Learn station for all four days
• Taught complete beginners the basics

I volunteered at SpecialEffect's Chicken4Charity 2019 PUBG tournament. It had 20 teams from the UK games industry.

• Helped set up matches and managed in-game observer cameras to capture live action
• Supported broadcasts on Steam, Twitch and Facebook

I supported Moodle and Totara customers with setup, upgrades, migrations and troubleshooting. I maintained client relationships and kept customers informed during incidents, including 24/7 hosting on-call cover. We agreed the timescales, and the work was done to them.

• Automated manual setup and support tasks with scripts and provided first-line support through Helpspot. Designed and implemented that automation for most of the manual setup work
• Provided Moodle and Totara administrator and technical server support for customer sites hosted in-house or by third parties
• Managed internal CentOS hosting (versions 5, 6 and 7) with Apache, PHP, MySQL and MariaDB and DirectAdmin, plus client servers running CentOS, Ubuntu, Gentoo and Windows Server with HTTPD, Apache2 and Nginx
• Monitored sites and servers with Icinga and Nagios and kept customers informed when issues affected service
• Debugged Moodle and Totara application issues in PHP and MySQL, raised issues against the Moodle and Totara Tracker and tested plugins with JIRA
• Managed Git repositories for Moodle and Totara code, custom plugins and themes, and documented technical changes to the hosting platform
• Rolled out a Windows Server 2012 domain controller and managed company desktops and laptops, including troubleshooting, patching, hardware and software upgrades and asset tracking

I hosted and produced two weekly shows at Newport's community radio station. One covered new, upcoming and rarely heard artists. The other focused on dance, trance and UK hardcore.

• Wrote and produced hourly Friday and Saturday news bulletins
• Supported outside broadcasts at local festivals, including Newfest and The Pheztival, in 2012 and 2013

I joined i2Q Education, later Capita ITS. I supported schools and colleges using Moodle, and I handled the annual data rollovers in their customised environment before the new academic year. i2Q Education was part of Synetrix.

• Resolved platform questions and issues during term time
• Worked with developers on QA for OpenHive, writing test plans and automated test scripts